Drive new 
revenues through Human Assisted Selling

Scalable,
Tech-Enabled*
>

Add 1:1 SMS Digital Clienteling sales help and watch your KPIs soar

* AI + Automation + Algorithms

Drive new revenues through Human Assisted Selling

It’s time to deliver something different — Enhance customer experience by connecting real human experts with customers via SMS.

Embrace the human side of commerce

The #1 platform for scaling connection between real product experts with online shoppers via SMS.

Sparking over 1 million relationships for customer-first brands

Ecommerce is far too self-serve

Sometimes your users want and need sales help, it’s time to give it to them

Capture lost conversions 

According to Coresight Research, 59% of users come to your website with intent to buy, yet only ~2% make a purchase, we can help!

Invest in customer happiness and watch your KPIs soar

CVR
eCommerce
2.0%
HUMANKIND
29.1%
AOV
eCommerce
HUMANKIND
140%+
LTVs
eCommerce
HUMANKIND
33%+
CSAT
eCommerce
4.1 stars
4.94/5

Advanced Tech + Humans:

Perfectly crafted for maximum effect

Stop hacking your sales help channel, super charge it so you can make this a material revenue growth channel

Dustin Hansen

Director of Customer Experience for Gathr Outdoors

"The onboarding process with Humankind was fantastic. They handled so much in the process, allowing us to "go live" quickly and efficiently. We saw nearly immediate results, to both conversion lift and our AOV. Humankind has without a doubt become an integral part of our mix."

Why Humankind:

A bespoke platform dedicated to digital clienteling

  • Purpose built to drive CVR, AOV, LTVs and real 1:1 relationships

  • Mix of Humans + Tech to drive scale and max profits

  • No Code launch, so get live in as little as 21 days

How it Works

Step 1

Promotion and Personalized Questionnaire

CX differentiators are critical for eCommerce brands, especially where competition for new customers is high. The first step is to create awareness of the ability to text with an Expert from your brand. Our team will advise you where these promotional placements work best.

Once a shopper clicks on the promotion, they're taken to an on-brand questionnaire where we can gather information quickly.

The survey will help the brand-based expert make thoughtful, educated suggestions for the shopper. This information is also stored as zero party data and can be used for future segmentation and personalization across your tech stack.

Step 2

Real-Time, 2-Way SMS Engagement

Based on the questionnaire, the expert, through SMS, will begin to create a meaningful relationship with the shopper and determine the best recommendations for them. The recommendations are handpicked, curated, products which will be displayed via a personalized, digital catalog.

The shopper will be able to view product details, as well as custom commentary from their brand-based expert. These products can then be selected by the shopper and added directly to their cart.

Step 3

Post Purchase Engagement

In eCommerce, often times the journey ends with the transaction - but it shouldn’t. Insert paradigm shift here.

With text "the line is always hot", shoppers can easily stay close with their experts, stretching LTV with subsequent conversations and most of all, purchases.

Leverage our suite of marketing automation capabilities to help your experts get the job done, easily and scalably.

Integrate with Tools You Already Use

Powering ecommerce and telesales industries:

B2C eCommerce: 

Bring a 1:1 sales experience alive and help your online customers buy more confidently

Automotive

A high-considered, confusing purchase can be made easier through a 1:1 engagement with an expert

Home Improvement/Security

Add a helpful, solution selling experience and drive more in home appointments

Insurance

Drive consumers to the right solution with a consultative approach in this intimidating category

B2B eCommerce

Business customers can’t afford to get it wrong, so enable them to purchase more confidently with an SMS salesperson

Telesales

Consumers increasing prefer text vs phone calls, so add SMS to reduce the friction and capture more leads

Ready to Explore Conversational Commerce?

Learn more about how the Humankind platform can boost re-engagement, retention, and revenue.

Book a Demo
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